LinkedIn: Colleagues Reunited

Posted on April 1, 2011 by Nicky Kriel

Do you go to a networking meeting, collect everyone’s cards and shove them in a box out of sight and never contact anyone?

Do you assume that if anyone is interested in your business, they will contact you?

Do you expect everyone to remember you and what your business offers?

I am hoping that you have answered “No!”

To get results you need to put in some effort.

If all that you have done with LinkedIn is set up your profile and accepted connections when they have been emailed to you, do you honestly expect it to be working for you?

What I have begun to realise is that every time I am proactive on LinkedIn, I get a positive reaction.

I don’t think that LinkedIn is the most customer-friendly social networking site. I hope I am not the only one who has struggled to find out how to change things! It’s not as friendly or chatty as Facebook or Twitter, but I am starting to become aware of how powerful it.

Let me tell you about something that has just happened to me. For a long time, I have been fairly passive about LinkedIn.

I have had my profile filled in with what I believed to be the basic relevant information.
My blog posts are automatically fed into my profile.
I used to feed my Twitter feed directly into LinkedIn (I have changed that now, but that’s another story) so my status was being updated.
Every now and then I would search through connections to see if I recognised anyone and I would send them an invitation.
I joined a few groups….

In spite of my relative apathy towards LinkedIn, I couldn’t help noticing how many people read my blog posts and commented on my Tweets via LinkedIn.

I didn’t bother to fill in all my past work experiences because I didn’t think that it was really relevant to the coaching and training I am currently doing. I have retrained as a NLP Practitioner and Social Media was unheard of the last time I worked for a big company. How was it important that I had marketed pet food for a company that has since been bought out by Nestle? This year, as part of focussing on learning about blogging and LinkedIn, I eventually filled in my past work experience. Guess what! Within two weeks, I was contacted by an ex colleague.

I was absolutely delighted when I received his invitation to join his network. We live within a few miles of each other. We met up earlier this week and we may work together in the future: He has a very interesting project he is working on. Whether or not anything comes from it, is almost immaterial, I have reconnected with someone that I genuinely like as a person. Even though it was about 15 years since we had last seen each other, we had so much to talk about. His business: Coaching and Training!

Yesterday, I asked the question on Twitter:

The answer I received, that struck a chord was “Continuity“!

I am going to share some hints and tips about LinkedIn in the next few weeks. Today is day 1 of the Ultimate Blog Challenge, I have committed a post for every day in April, and so you are in for many more articles. What would you like to read about?

Nicky Kriel

Nicky Kriel is a Social Media Coach & Trainer inspiring, educating and empowering Business Owners to use Social Media more strategically. She is also the author of How to Twitter for Business Success. For more information visit http://www.nickykriel.com or to find out about her courses that she runs in Guildford visit http://www.nickykriel.com/courses

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How to get followers on Twitter

Posted on February 28, 2011 by Nicky Kriel

Is there anyone out there?

How do I get more followers?

It is one of the top questions that I am asked by people starting out on Twitter.

So many people claim they can get you followers: Just use their piece of software and you will get 10,000 followers easily. You can even buy followers. My question is: WHY?

If you think you are successful in Social Media by the number of followers you have, you really don’t understand Social Media. Yes, you do need follower and yes, the numbers can make a difference, but broadcasting your tweets to 10,000 followers who have been collected by an automated process is unlikely to have any impact on your business. You would be deluding yourself about having a social media strategy. In fact, how many of those followers are real people anyway?

It is not difficult to build followers organically. This is what I did.

Find interesting people to follow - When I started out I looked for local people because it would be easier to meet them, coaches to make connections and see how other coaches were using Twitter, NLPers for the same reasons, Toastmasters because I am enthusiastic about speaking and Social Media people because I wanted to learn about how to use the medium. I used directories such as Twellow, search tools like Search.Twitter and looked at people’s lists to see who they were following. I also found and followed as many of the people I knew through networking and social activities.
Be yourself – One thing that I noticed quite quickly is how many people just stream other people’s quote, but they don’t say anything about the person generating them. You can tell so much about a person by how they tweet and it gives the reader a taste of what that person is like. You are not going to appeal to everyone and that’s okay. You will attract like-minded people to you. People do business with people they know, like and trust. Help people find you by having an easily recognisable photograph and your bio filled in properly. It is amazing how many people still don’t.
Have interesting tweets - If your tweets are sales pitches you are unlikely to encourage followers. I have written about How to write a Tweet in another article and I would encourage you to read not only the article, but also the comments below. If people are using the Twitter website they will probably only see your last three tweets. So think about it, you are only as interesting as your last three tweets.
Engage with your followers – Social media is social and Twitter is especially good for making connections. How many friends do you think you would have if all you spoke about was yourself and you didn’t talk to any of them? How do you get to know people better if you don’t listen to their conversations and join in? Normal rules of engagement apply in Social Media. I have built up some very strong relationships with people on Twitter.
Follow back – If someone follows you, why not follow them back? To me, it is basic politeness unless you suspect them of being a bot (not real), involved in real estate in California, porn or gambling. These are my criteria; they don’t have to be yours. I used to automatically follow people who followed me, but I don’t any more. There are people who will follow you and then unfollow you a few days later so that they build up their numbers. If I get people following me because I used a keyword, I don’t follow them back either. For example, a couple of weeks ago, I retweeted a friend who is starting up knitting and croqueting group locally, you would be amazed at how many knitting and croqueting businesses started following me. I also prefer to follow people who are engaging with other people, so I will look for people who are conversationalists. If someone is just broadcasting with a link to each tweet, I can’t be bothered to follow them. If you are following me and I am not following you back, please let me know, I make mistakes and I will be happy to follow you back.

Getting followers is only one part of using Twitter. Remember; it is better to build up a quality network than worry about numbers.

Nicky Kriel

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Why new ideas often get rejected

Posted on February 21, 2011 by Nicky Kriel

Have you had a great idea rejected because it was too novel? Have you rejected an idea because you it didn’t fit into your way of thinking? The chances are that you will be able to answer “yes” to both of these questions. A short time ago, I was given a challenge. Dawn Brewer asked me to write about the concept that “New ideas always get rejected”.

It got me thinking! Personally, I don’t like the idea of “always” so I have changed the topic to “Why new ideas often get rejected“. I also believe that we cannot change other people, we can only change ourselves and sometimes when we change our own thinking and behaviour it has positive influence on others.

Why you reject your own new ideas

It is very easy to blame other people for not accepting your idea, but have you thought how many of your own ideas you are rejecting? Our brain processes a tremendous amount of information. In order for us to make sense of the world we learn to create patterns and filter out information. We create rules for ourselves. Once we have learnt a set of rules on a conscious level we move to our subconscious.

Think about when you learnt to drive. Can you remember how many things you had to think about? How did it feel? Now think of the last time you drove. Were you conscious of any of these things or did you just get into the car and drive?

Patterns and generalisations can be helpful. Imagine if you had to learn the names of everything, every day when you woke up. It is said that out of the 80,000 thoughts we have each day, 60,000 are exactly the same as yesterday. The problem is once we have a pattern it is hard to break out of it. When a new idea pops into our head, what do we do? We evaluate it with how it fits in with our map of reality. If the idea is too different we filter it out and ignore it. Often the idea has to pop our head several times before we pay attention to it. Only once it starts becoming familiar to us as a new idea, do we recognise it.

So how do you use this, when you are trying to get a new idea across to someone else? Repeated exposure of a new idea makes it more familiar and more acceptable, so don’t give up if the idea is rejected at first, it might just be too new.

How adaptable are you to change?

It is easy to think you are adaptable to change, but how often do you make big changes in your life? Some people make changes all the time, they might forever be changing jobs, buying new gadgets or changing their wardrobe or their home environment. Other people live in the same neighbourhood they grew up in or have been in the same job for over a decade. The word “New” is exciting for some people and scary for others.

If you look at the graph below which is Rogers Diffusion of Innovation Model, you will see only a small percentage of people will be quick to adopt something new. Where would you put yourself? It may be different for different areas in your life.

So how can you use this? There are a small percentage of the population who will make changes incredibly fast; using words, like new and innovative will be motivating for them. If the person you are selling your idea to is one of these people, you should tell them how different your idea is from anything else.

However, the majority of people are slower at making changes. What works better for most people is telling them how your idea is the same as something they already know, but better. Comparing your idea with concept that they already know will reassure them before explaining how your idea is an improvement.

When are you receptive to new ideas?

If you think about when you are more likely to accept someone else’s ideas, you will probably find it was when you are relaxed and feel unthreatened. When you present your ideas to others, are they always in the best possible state to be receptive to hearing them? Put yourself in their shoes. When would be the best time to speak to them and what would you need to say?

Where do great ideas come from?

When I was thinking about this topic, I came across this great video and I thought I would share it with you.

Why do you think that new ideas get rejected and do you have some helpful hints to help other people get their idea accepted? I would love you to leave your comments below.

Nicky Kriel

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Life in 5 Chapters

Posted on February 3, 2011 by Nicky Kriel

This is a little story that was told to me by Suzi Smith who is a wonder storyteller, when I was training for my Master NLP Practitioner and I thought I would share it with you today. I loved the truth in its simplicity and I hope you will enjoy it too.

Chapter 1 – You are walking down a road and there is a big hole in it and you fall in. You are very angry. It is not your fault and it takes you ages to get out of the hole.

Chapter 2 – You are walking down the road and there is a big hole and you fall in. You are angry again. It is still not your fault. It takes you a while to get out.

Chapter 3 – You are walking down the road and there is a big hole. You see the hole, but you still fall in. It is your habit to fall in. This time you know it is your fault and you get out easily.

Chapter 4 – You are walking down the road, there is a big hole. You walk around the hole.

Chapter 5 – You choose a different road.

Which chapter are you on right now? I would love to know what you think of the story.

Nicky Kriel

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Intuition: Just a gut feeling?

Posted on January 17, 2011 by Nicky Kriel

Did you know that our brain is processing 400 billion bits of information at any time, but we are only aware of about 2000? Our brain is continuously filtering information. You are seeing, hearing, feeling, and smelling far more information than you are aware of. Think about the room that you are in right now! Are you aware of the floor, the walls, the ceiling? Yet, they are there. The temperature of the room, smell, the sounds? It’s amazing how many sounds there are even in a quiet room if you stop to listen. Are you aware of your body, where your feet are? I could go on, but I think you get the point.

We notice what we pay attention to. If we paid attention to absolutely everything, we would probably go mad!

Every emotion has a physical reaction. Our body and our feelings are intrinsically linked. Just by thinking of something we can create a physical reaction. For example if you think of food that you really hate, you will have a reaction in your body. For example, you may screw up your face, your shoulders might go up, and you could even have a shiver going down your spine. We cannot help but communicate. We are continuously giving out clues about our internal thinking. Our eyes glance in a direction, our hands will often touch the part of the brain that we are using when we are thinking. Our face reveals our emotions by micro expression. Some people are oblivious to any expressions, if you consider people on the Autistic spectrum and yet other people can read every nuance. Our ability to pick up on information varies from person to person, just because you are not consciously aware of it, doesn’t mean that it hasn’t happened.

So there are billions of pieces of data that our senses are picking up that we are not aware of on a conscious level. At the same time, we are sending out unconscious signals all the time about our inner state.

Have you found that sometimes you know things, but can’t rationally say how or why? Gut feelings are when we are picking up information that we may not be aware of. It is knowing without being aware of knowing. We are thinking with our body rather than our head. If you get a strong feeling about something, that you cannot logically work out why, trust the feeling. You are probably picking up something subconsciously. The more you become an expert in a particular area, the stronger your intuition will be in that area. People successful in business tend to trust their instincts about people and projects.

Have you any stories about how you trusted your gut feeling, even though rationally it didn’t seem to be the right thing to do? I would love to hear them.

You might also be interesting in reading

From Darwin to Shrek

Nicky Kriel

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Toastmasters, NLP and Social Media

Posted on December 15, 2010 by Nicky Kriel

What would say if someone from another continent that you have never met asked if they could interview you? Would you be flattered? Or would you freak out?

A few weeks agoTerry Kozlyk from Canada contacted me on Twitter. I had recently started following him because he was a fellow Toastmaster. He told me that he liked my website and wanted to interview me for his podcast. Who says Twitter doesn’t work? Well, my theme for 2010 is “Go Boldly Forward” so I said, “yes!”

We had a chat via Skype and he said that he was interested in finding out more about NLP. As Toastmasters, we had common ground already! I found Terry very easy to chat to and we arranged a time for the interview; first thing in the morning for him and 5pm for me. I was expecting the interview to last about 15 minutes, but Terry and I ended up chatting about so much that he had a hard time editing down the recorded content afterwards.

Listen here

2010 has been an interesting year so far. I had no idea how it exciting it would be when it started. I have run webinars, launched online courses, been interviewed on the radio. Who knew when it started that I would be blogging regularly and shooting video for my website? I am really looking forward to 2011! What theme should I have for next year? Do you thought of what theme could make a difference to 2011 for you?

Nicky Kriel

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5 ways to Stop Trying so Hard

Posted on November 7, 2010 by Nicky Kriel

Do you ever getting the feeling that you are working very hard, but not getting anywhere? Ever felt like a headless chicken? Are you busy all the time? Do you remember Rabbit in Winnie the Pooh?

Rabbit always thought he was clever and dashed around all the time. Somehow Winnie the Pooh, who just relied on his instincts and plodded along, always seemed to get better outcomes! At work it is not necessarily those who put the most effort in who get promoted, but the people who get the results. Trying harder doesn’t seem to matter.

Let’s look at the word “Trying”.

”Trying” implies maximum effort for minimum results. When you think about it, you will realise that when we use the word “try” we often imply failure. Just look at the following sentences:

I tried to climb to the top of the hill.

I tried to finish it on time.

I tried to be friendly.

Do you think I was successful?

In any of them?

So let’s stop “trying” and start getting results!

If you are putting in a lot of effort, but not getting the results here are some ways to change that:

Put first things first – Often most of our effort is spent on doing activities that are not important. Stephen Covey’s Habit 3 of his book 7 Habits of highly Effective People is about focussing your attention on the things that are most important. Be clear on the things that are important for you to do and do them first. Be honest with yourself about where you are putting your effort and how you are spending your time.
If something you are doing isn’t working, do something different- We get better by adjusting the way we do things. Often we spend a lot of time repeating actions that don’t work over and over again. If you ever feel as though you are hitting your head against the wall, stop! Look at what you are doing! Learn from what doesn’t work! When things don’t work, ask yourself what can you do better next time?
Forget perfection- It is easy to let the need for perfection stop you from doing things. The need for perfection is often an excuse for procrastination. It is more important to get things done, than not do them because they aren’t perfect, yet! Aim to be outstanding instead! Are the hours you spend perfecting your marketing going to give you better results than getting your marketing out there? You don’t have to things right the first time, but by doing things; you can evaluate how things went and improve the next time.
Don’t underestimate what you are achieving – Sometimes it feels as though we are putting a lot of effort into things, but we are getting nowhere. Never underestimated the skills you are acquiring along the way. People often give up just at the point of success because they can’t see what they have already achieved.
Trust your instincts - Learn to trust your instincts. Successful business people trust their gut feel. Anyone watching The Apprentice will hear Sir Alan Sugar talk about his gut feel about candidates. Winnie the Pooh was lead home when he was lost because the honey-pots were calling to his tummy. He hadn’t been able to hear them because Rabbit was talking so much!

If you want to be a little more like Winnie the Pooh and a bit less like Rabbit, stop trying so hard!

Please add your comments and let me know what your thoughts are!

Nicky Kriel

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The Art of Listening

Posted on September 23, 2010 by Nicky Kriel

Do you think of listening as something you just do or do you think it is a skill that can be developed? Do you think that the fact that you have two ears and that you can hear means that you can listen? Did you know that listening rather than speaking is probably the best way improve communication?

Recently, I sat down next to an elderly stranger at a neighbourhood BBQ, I had noticed that he was sitting slightly apart from everyone else and other than the occasional functional question, such as “Do you have enough to eat?”, nobody was speaking to him.

I asked him a few questions and let him speak.

I thought I would pay him the courtesy of listening and it was wonderful to let him speak without feeling the need to fill in any pauses with words. And he spoke and spoke and spoke.

He had lived in the area for a long time and he spoke about changes that happened and it was interesting. I also found out that he had lost his wife in the last couple of years and they had been together for over 30 years and I wondered what the world must be like to him now.

How quiet his house must seem. How silent his home must be with only the chatter in his head for company. I have no idea how long I listened for, but when I stopped I was exhausted, but inwardly calm.

I made my excuses from the gathering and walked home. I didn’t want to fill my head with noise of social pleasantries and idle chitchat. I knew I had made a difference to his day and he in turn had taught me a valuable lesson in the power of listening with a closed mouth and open mind.

I am always amazed at the times when I let my coaching clients talk and all I do is listen with my full attention, how much grateful they are. I think that sometimes asking questions when a client is speaking interferes with the flow. Sometimes being able to talk without interruption can be healing. Listening is a gift that you give to another person. There is power in acknowledging that the other person is a human being and accepting them for who they are.

I am not the world’s best listener! I am human after all. I would love to say that I have listening sussed, but it wouldn’t be true. Sometimes I just nod appropriately while my children speak, lost in my own thoughts. Sometimes in a meeting I will find that someone has asked me a question and I realise that I have not been paying attention. Sometimes I am so busy waiting for a gap in conversation, so I can tell my story that I forget to listen to the other person. And sometimes I barge into conversations because I am so excited about something, that politeness goes out of the window.

Listening is not keeping quiet until the other person stops talking
Listening is not waiting for a thread in the conversation so that you can talk about yourself and your experience
Listening is not zoning out, nodding appropriately, but only hearing blah, blah, blah.
Listening is not interrupting people with questions that stop their flow.
Listening is not just repeating or paraphrasing what the person has said.
Listening is not analysing the speaker to put them into a category.

There is an art to listening; nobody becomes a great artist overnight! Here are some of the ways that I can think of to practise listening:

1) Practise keeping your mouth shut

You have two ears, two eyes and 1 mouth and you should use them in that proportion

2) Practise getting comfortable with pauses

In the conversation, let the other person fill in the gaps

3) Practise listening for different things in a conversation

Have you ever listened to a speech paying attention to the speaker’s grammar? Or listened out to find clues whether people are visual, auditory or kinaesthetic? Have you listened to someone only paying attention to their vocal variety and listened to the emphasis they put on certain words? Have you ever listened to someone and wondered what they really mean rather than just the words they are saying?

4) Practise focussing on the speaker

Rather than just thinking about yourself, think about the speaker and get curious!

5) Practise switching off your inner voice

How can you listen properly if there is another conversation going on at the same time?

I would love to hear your suggestions about improving your listening skills (and any guilty confessions)!

Some other articles you might find interesting

5 Reasons to Listen on Twitter

Do you listen when you use Social Media?

Nicky Kriel

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One olive makes quite a big difference!

Posted on September 3, 2010 by Nicky Kriel

This morning I saw this tweet. “American Airlines saved $40,000 in 1987 by eliminating one olive from each salad served first class.” It got me thinking. It is so often the little things that make big differences. Who would have thought that one little olive would make a difference?

I have heard that the cumulative effect of Lattes is quite phenomenal. One Latte a day doesn’t sound expensive. Who would notice £2 – £2.50? It’s your daily treat, isn’t it? But think about it. Let’s say you have a Latte once every weekday, so that is £10 – £12.50 a week, still not too bad! But in a month it starts mounting up to £42 – £52.50 or even worse, £520 – £650 a year!

Last week I read an article that said that half a muffin negates the average workout that you do in an hour at the gym! Who eats half a muffin? One hour of sweat wasted! Who would have thought that by treating yourself after a workout, you might actually gain weight? One treat a day can make a big difference to your weight over a year.

One little treat a day can make a big difference to your bank account or your waistline!

Now before you all rush out and deprive yourself of absolutely everything, it is worth considering that it is the little things that can make a big difference to achieving your dreams too. Every mountain only gets climbed by taking the first step. One step doesn’t sound much or look much, but add all those steps together and amazing things can be achieved.

So here is a question for you:

What is the one small thing you can do today that will make a big difference to your business by next year?

Making a business call, mailing a newsletter, tweeting about a course you’re running doesn’t sound like much, does it? But think about the accumulative effect that it can have. Most sales (about 60%) only happen after the fifth contact with someone, most people (88%) give up long before then. Imagine if you considered each contact as the small thing that you need to do today.

One olive can make a big difference! What is the one thing you can leave out or add to your day today?

Nicky Kriel

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Communication – Let’s get Physical!

Posted on August 31, 2010 by Nicky Kriel

Have you ever thought that where you stand or where you sit might make a difference to how you communicate?

Communication is not just about the message you give someone, the meaning of communication is the response you get. People will respond to what they think you meant which may or may not be an accurate interpretation of your intended meaning. Have you noticed that sometimes you say something and you don’t quite get the reaction you are expecting? Have you ever had anyone acting defensively to something you meant in a nice way? Have you ever have had someone ignore what you said? Have you ever had the impression that someone is hearing “Blah, blah, and blah” instead of what you are saying?

Maybe you should be thinking of geometry!

Part of your communication is where you physically are in relation to the other person, so how about starting to think about the following?

Space
Angles
Sides

Space

Have you ever met a space invader? Someone who stands just too close to you and when you step back, they step forward? It makes you feel uncomfortable, doesn’t it?

We all have a personal space around us which is a space we psychologically consider to be our territory. You will let someone you feel emotionally closer to you physically closer to you. We feel comfortable when friends stand a certain distance from us, but distinctly uncomfortable when a stranger stands at the same distance. If someone stands too close to you, you react by being defensive and you will probably step backwards or lean your body away from them. If someone stands too far away, you lose the sense of connection with them. At a certain distance away, it might feel as though they are addressing other people or are lecturing you.

We use distance in our language about relationships. Think about what you might mean when you say “I feel close to you” or “Why are you so distant?”

Try this out with a friend and get them to move closer and further away and notice the difference it makes. Get them to make a simple statement of “I want to talk to you” and notice how it feels different when it is said at different distances.

Think about what you do at home. When you speak to your partner or children what distance are you away from them when you speak to them? Within touching distance? Across the room? From another room? Think about the difference it would make if you spoke to your children about cleaning their room from a personal connected space versus a public disassociated space. Besides you wouldn’t have to shout!

Angles

When you speak to someone, it is also worth thinking about what angle to take. I mean the physical angle between you! The difference between facing someone head on and at an angle from them is very noticeable! You can share the same vision. You can see things from their perspective. You are more ”on their side”. Whereas, from in front of them you tend to see things from your side and you see the other person as being different from you. It can be confrontational; whatever, your true intention. Try this out! Get a friend to stand a distance away directly in front of you and get them to walk towards you. Notice at what point you start feeling uncomfortable. Get your friend to do the same thing at a 45° angle (somewhere between directly in front of you and directly to the side of you). Notice the difference. You will find that someone can get physically closer to you from an angle without you feeling uncomfortable.

As a NLP practitioner, I have been taught to angle myself to my client, so that we both can see each other and feel comfortable in a close connected way. I will sometimes move around to next to my client to see things from their viewpoint. This is useful to remember triangles in any communication situation. There is your perspective, their perspective and an objective perspective. You want to be able to keep your eye on both the other person and your shared goal or problem. By remembering that there are three points of a triangle, you will remember to open your body language to include the third point, which could be a shared dream or a shared problem.

When you are negotiation with someone, it is worth remembering to take a different angle. It helps break the “us” and “them” position. Even if you are forced to sit opposite someone with a desk or a table in the way, you can angle your body for more harmonious discussions.

Sides

You know the saying “Getting on someone’s good side” or “Seeing someone’s bad side”? We have preferred sides. For some people it is their right side and some people it is their left side. You may have noticed that people tend to favour a particular side of the bed, walk on a particular side of you and sit in the same place at the table.

Most of us have a critical voice. It’s that voice in our head that tells us unhelpful things like “You are stupid” or “You always mess up”. Have you ever thought where that voice is coming from? And I mean literally “where” the voice is coming from?! Does it come from your left side, right side or somewhere else? If it comes from your left side, then your left side is your “bad” side. You will probably be more defensive and react differently to questions asked from that side than from your right side. If the voice sounds like it is coming from the right, then your right side will be your “bad” side. It is useful to remember that you might get a better reaction from someone when you move to their other side. For some people the difference is quite noticeable, so it is worth making sure that you are on their “right” side when you communicate with them.

Nicky Kriel

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Nicky Kriel | Social Media Coach & Trainer | Social Media for Business

Inspiring you to grow your business through Social Media

Tag Archives: nlp

Why new ideas often get rejected

Nicky Kriel

Life in 5 Chapters

Nicky Kriel

Intuition: Just a gut feeling?

Nicky Kriel

5 ways to Stop Trying so Hard

Nicky Kriel

The Art of Listening

1) Practise keeping your mouth shut

2) Practise getting comfortable with pauses

3) Practise listening for different things in a conversation

4) Practise focussing on the speaker

5) Practise switching off your inner voice

Nicky Kriel

One olive makes quite a big difference!

Nicky Kriel

Communication – Let’s get Physical!

Nicky Kriel